Services

Chatbots

A chat bot is a service that answers messages and chats much in the manner that you would have a chat with a friend via text the user asks questions, and the bot responds with appropriate responses.

Chatbots

Chatbot is a machine that makes conversation with a person in a natural human language. Essentially, chat bots allow you to talk to a computer just as you would talk to another human being.

A chat bot is a service that answers messages and chats much in the manner that you would have a chat with a friend via text the user asks questions, and the bot responds with appropriate responses.

Machine Learning

How will your business benefit from Chatbot ?

  • Stay on top of trend: To ensure your business remains relevant in the digital age make use of messaging platforms that supports the use of chat bots.
  • Improve capacity: websites are available 24 hours a day, your organization may not have employees available to respond to customers or end users during non-business hours or weekends, chat bots make this possible.
  • Personalized experience: By design chat bots can create a more humanized experience and can also be used to collect information from customers.
  • Reduce operational costs: while they won't completely replace human interaction they can help to reduce operational costs by being available 24 hours a day every day of the year.
  • Reduce errors: unfortunately, customer service agents can and do make mistakes in relaying information to customers with accurate information input chat bots will ensure accurate information is output.
  • Chatbot can increase customer satisfaction by effectively providing responses to inquiries received from customers on a 24/7 basis. Increasingly customers demand information fast and chat bots can help fulfill that desire.

How IPEX makes an easy solution for your organization?

One of the situations where IPEX makes it easy, we create a chatbot which is powered with artificial intelligence and machine learning, it is built to solve the problem of an organization, who service agents need to be available 24/7 taking the phone calls and answering the emails. The purpose of this solution is to eliminate the need of having the CX agents available always. IPEX chatbot services allows users with self-service, it adds more conversational and linguistic models with a complete channel agnostic feature that can be optimized for omnichannel solution.

We look forward to hear from you

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