Chatbot is a machine that makes conversation with a person in a natural human language. Essentially, chat bots allow you to talk to a computer just as you would talk to another human being.
A chat bot is a service that answers messages and chats much in the manner that you would have a chat with a friend via text the user asks questions, and the bot responds with appropriate responses.
One of the situations where IPEX makes it easy, we create a chatbot which is powered with artificial intelligence and machine learning, it is built to solve the problem of an organization, who service agents need to be available 24/7 taking the phone calls and answering the emails. The purpose of this solution is to eliminate the need of having the CX agents available always. IPEX chatbot services allows users with self-service, it adds more conversational and linguistic models with a complete channel agnostic feature that can be optimized for omnichannel solution.