about IPEX global

Salesforce Support

Your search for a reliable and cost-effective Salesforce support and maintenance services partner ends here! IPEX Global smoothens all implementation wrinkles with a service model that makes Salesforce experts available to clients for looking into their Salesforce administrative, integration and development issues with guarantee around minimal risk and outstanding services.

Ensure your implementation works smoothly with reliable support.

Choose an engagement model (onshore/offshore) that suits you best. We will fine-tune ourselves to the one you opt for.

  • Basic
  • Offshore – $45 /Hr
  • Onshore – $130 /Hr
  • For engagement up to 3 Months
  • Billing Monthly
  • Standard
  • Offshore – $35 /Hr
  • Onshore – $120 /Hr
  • For engagement above 3 Months
  • Billing Monthly
  • Premium
  • Offshore – $30 /Hr
  • Onshore – $100 /Hr
  • For engagement above 6 Months
  • Billing Monthly
Basic Standard Premium
User Management
Security Management (Organization Wide Default, Profiles, Roles, Field Level Security, Sharing Rules, Public Groups)
Object Level Configurations (Object, Tab, Views, Fields, Page Layouts, Record Types, Custom Links, Buttons)
Salesforce Built-in Automations (Validation Rules, Workflow Rules, Formula Fields, Approval, Email Templates)
Data Management (Sandbox Refresh, Data Migration & Updation, Translation Workbench)
Reports, Dashboards
Other Configurations Items
Basic Standard Premium
Troubleshooting in Apex, VF Pages, Triggers
Outlook Connect, Lotus Notes Connect, Excel Connect
Community Portal, Sites
SF Mobile
Basic Standard Premium
Computer Telephony Integration
Salesforce to Salesforce
API & Webservices
Single Sign-on
Basic Standard Premium
24*7 Telephone Support

Our Salesforce support & management services include:

Salesforce Monitoring

We let you focus on your key business areas while we take over the Salesforce implementation monitoring activities. We constantly strive to implement best practices, identify improvement areas and devise related action plans.

Salesforce Maintenance

We provide user management, standard/custom object maintenance, data management, security management and package maintenance related support services.

Salesforce Custom Development

IPEX Global’s onshore / offshore Salesforce team members are differentiated by their unique combination of deep Apex and Visualforce development skills along with seasoned business analysis experience. We know when to innovate and when not to try to reinvent the wheel i.e. when to custom develop to realize the full potential of Salesforce and how best to use Salesforce’s established features. We have several man-years of experience in developing custom features for standard Salesforce applications.

Salesforce Help Desk

High End-user adoption rate is a success metric for CRM implementations. IPEX Global’s onshore / offshore Salesforce support team offers comprehensive training and help desk services to ensure widespread adoption.

Why Choose Us

Quality with On Time Delivery: Being an ISO 9001:2008 certified company, we are committed to strive for continuous improvement and superior performance in all aspects of our business. We take pride in delivering on-time, every time while maintaining the highest quality standards.

Experienced: IPEX Global has over 150+ Techno-wizards and consultants working onsite / onshore and offshore for Fortune 1000 companies. We have delivered more than 200 Salesforce projects giving us an experience of over 1, 50,000 hours in Salesforce support, implementation, consulting, integration, migration, customization and Force.com development.

Blended Onshore/Offshore Model: Our business model revolves around ensuring cost effective onsite consulting followed by a mixed onshore-offshore based solution delivery. By switching between permutations & combinations of the team configuration as per requirement, we maintain the highest quality levels with significant cost reduction in comparison to other companies in the domain.

Complete Onshore Model: If project demands, we can put complete onshore team to ensure success of the project.

Flexible: As a flexible Salesforce partner, we give our clients the flexibility to choose a suitable service model from day one of project initiation and remain open to customization at a future date. All our clients get undivided attention, just great service and no attached overheads of larger companies.

You Own the IP: You will own the source code and Intellectual Property of the work we do for you under our agreement.

  • IPEX Global Inc. is focused on providing IT services for Application Development, Integration & Support of post-modern ERP, Cloud, Web and Mobility Solution. IPEX Global Inc. is focused on providing IT services for Application Development, Integration & Support of post-modern ERP, Cloud, Web and Mobility Solution.

Our Locations

U.S. Office

12300 Ford Road, Suite B263
Farmers Branch, Texas 75234

Contact Details

(214) 295 5020